Shopping

Frequently Asked Questions

Customer Service

This is as important to us as bringing you beautiful quality products. Although we strive to get it right every time we admit occasionally something may go wrong but please rest assured that we will do whatever it takes to keep you informed and make it right. I try to personally look after all customer queries, as I know as a busy Mum, bad customer service drives me crazy! Naomi x

Some of our lovely recent customers have said..... ‘thank you for your big help.' ......'I really appreciate your amazing customer service.’ ....... ‘ I am very impressed with your customer service thanks very much’

Express Delivery

Sometimes we are able to get products delivered quicker than stated. If you need something urgently or next day, contact us (ideally before 12pm) by phone 0800 0437422 or email naomi@castlesforrascals.co.uk and we will do our best to get your order processed as quickly as possible.

Privacy

Although you can find more infomation about this on our Pivacy Policy and Cookies page, in short we will not divulge your details to anyone other than some of our suppliers and only for delivery purposes. 

Payment Methods 

We accept all major credit and debit cards as well as Paypal. 

International Deliveries

Some items are available for International Delivery but this is done on an customer by customer basis. If you wish to order a product for overseas delivery please contact us on 0800 0347422 or naomi@castlesforrascals.co.uk and we will do our best to accomodate you. 

Can I order a gift to be sent to a different address?

Of course! You can easily send a gift to someone just amend the delivery address. Make sure you tell us it is a gift and we will make sure we send the receipt to your billing address. All our items come wrapped in tissue paper and we would be happy to include a note if instructed. 

Any other questions?

We are always delighted to hear from our customers and will do our utmost to help you. Please feel free to email me directly naomi@castlesforrascals.co.uk with suggestions, feedback or something you arent happy anbout and I will respond to you within 24 hours. 

Thank you and Happy Shopping!

Love Naomi x