UK & Ireland Delivery
SMALL ITEM DELIVERY (Up to 5kg) - £5.95 (Free on orders over £100)
Standard delivery within the UK & NI costs £5.95 for all parcels.
Orders should ordinarily arrive within 5 days (excluding Sundays). However during busy periods deliveries may take up to 10 days. If no-one is at the specified delivery address when the courier attempts delivery, you can ask them to leave the package in a 'safe place' - i.e. in the porch, with a neighbour etc. Simply enter your designated place under delivery instructions as part of your order. If the courier is unable to complete delivery after a maximum of 3 attempts the parcel will be returned to sender and you will be refunded
All of the above items that require delivery to remote areas with postcodes IM, HS, ZE will incur a £2.00 surcharge
FURNITURE DELIVERY (as denoted by a small van icon) £45.00 (Free on orders over £1000)
Standard furniture delivered items requiring a van for deliveries to mainland UK addresses. Please note that our standard delivery service for large items of furniture is a one man delivery. The drivers' contract and liability is to deliver your furniture to your front door. They are not contracted to take the furniture to your chosen room. They will help carry the items over your threshold into your home, but in the unlikely event of any damage happening to the interior of your property they will not be liable.
When your furniture items are available for delivery, you will be called to book a delivery date and generally a two hour delivery window will be offered. If delivery is cancelled after this date is agreed you may be charged an administration fee.
When our drivers arrive at your house, space for your item needs to be clear and ready.
It is your responsibility to measure both the access and final resting space for your pieces of furniture. Should we deliver an item and find it will not fit due to lack of measuring, we will be obliged to charge for collection. (This is for any reason e.g. if item not suitable or does not fit in).
Our delivery charges are based on delivery to UK mainland addresses. For Scottish Highlands, Northern Ireland, Isle of Wight and non-mainland UK including the following postcodes HS, KW, IV, AB, PH, PA, FK, DD, KY, KA and BT we work on an individual address basis. Please contact our sales team firstname.lastname@example.org or telephone 0800 0937 422 for a quotation.
Unfortunately we can currently only serve customers within the UK.
We send our goods out to you in sturdy cardboard boxes, with the contents hand wrapped in tissue paper. Our boxes are made of 75% recycled materials and are themselves 100% recyclable.